Frequently Asked Questions
- What is the best way to shop at DG?
- Can I view more photos of the dresses?
- How long does it take to order?
- How do I know if something is in stock? What is the availability of a dress?
- What is Dress Wear Date and why is so important?
- Do you have a catalog?
- Can I place an order by phone?
- What forms of payment do you accept?
- Why am I paying tax on a long gown?
- Do you have a physical store?
Shipping and Returns
- What is the difference between shipping methods?
- How do I track my order?
- Do you ship Internationally?
- What is the return policy?
- What if my merchandise looks different in person than in the picture?
DG Expert Advice
- What is my dress size?
- How do I know if a dress can be altered?
- How much do alterations usually cost?
- Are the sizes accurate?
- How do I measure myself?
- What is a DG Design?
DressGoddess.com has created an array of easy tools to make our site extremely user friendly and easy to navigate. The main categories are listed at the top of each page and within each category there are filters to find your dress.
We also recommend the search box in the top right of the site. If you know what you are looking for specifically, you can submit a specific style number or brand and find exactly what you want.
The photos that DressGoddess.com has provided are the only ones available of each dress. The photos provided by the manufacturers are the same images DressGoddess.com utilizes to present its online product offerings.
DressGoddess.com also provides a convenient zoom button in order to view the details of each dress.
If the item is in stock, it usually ships within one to three business days. If the item needs to be ordered from the designer, it can take one to eight weeks depending on the time of year and the amount of inventory a designer has stocked in their warehouse.
It is imperative that you specify your exact Wear Date so that we can process your order as quickly and accurately as possible.
Since item availability changes by the minute each day, we recommend you place your order online as soon as you find a dress you fall in love with. This is especially true during Prom Season (January through June). Please provide us your actual wear date so that we can be certain that your Dress will arrive in time.
Inventories change quickly and we recommend that you do not hesitate to place an order once you have selected your dress. Of course, if your Dress is not available by your Dress Wear Date, your credit card will refunded and we will notify you immediately through e-mail. On Business Days (Monday – Friday), this process takes two to three hours while we check inventories at several warehouses. This process can be delayed on the weekends because some warehouses are not always open.
Please read the Dress Wear Date section below for more information about how your Dress Wear Date is used to process your order. If your dress is not available, we will notify you with any alternatives in size or color. Again, your credit card will not be charged until the selection you make is available for purchase and shipment.
Dress Wear Date refers to the date that you are wearing the dress you have selected.
It is important to give us the actual date you will wear the dress so that we can be certain that you will receive your dress in order for you to have enough time for any alterations that you may need.
We are aware that most dresses will need to be altered slightly. For that reason, any orders that we are unable to ship so that you will receive the dress at least one week before your wear date, will require your authorization to process and your credit card will not be charged until we obtain your authorization.
In the event that this does occur, we will contact you by phone and email to give you the shipping date and offer you the chance to upgrade the shipping or cancel the order.
No, we do not offer a printed catalog for two reasons. We wish to be kind to the earth. Since DressGoddess.com sells a a vast amount of dresses from a number of manufacturers, our inventory changes on a daily basis. As a leading online dress retailer specializing in eCommerce only, we strive to ensure our website is detailed and comprehensive when it comes to product images and fabric descriptions. Please provide us with any and all feedback that can help us enhance your online shopping experience. Thank you!
Yes, an order can be placed by phone if there is a specific question you have regarding your transaction. Also, if there is any issue during the process of your purchase, please call us at 1-800-337-7766 so that a DressGoddess.com representative can provide technical assistance.
DressGoddess.com accepts payments from all major credit cards such as Visa, MasterCard, American Express and Discover. Also, PayPal payments are accepted and we are PayPal Verified.
According to Pennsylvania Tax Law, Sales Tax will be charged to Pennsylvania residents for all appropriate merchandise. This includes long dresses. Sales Tax is collected at the rate of 6.0%. Pennsylvania residents should refer to the PA Department of Revenue website if there are any questions regarding the collection of tax.
No, DressGoddess.com is an online retail store only. As leaders in the dress and prom gown industry for more than 40 years, our company founders decided to create an online shopping destination for women of all ages looking for beautifully designed dresses for all occasions. Our staff of dress experts are ready to help with any questions or requests you may have in regards to your gorgeous new dress.
UPS is our shipping service of choice. Therefore, please choose the appropriate level of delivery service you prefer. Shipping and delivery times vary depending on the level of service you select.
Since UPS does not ship to P.O. Boxes, please provide a physical street address for shipping.
If you are a customers located in Alaska or Hawaii, please choose UPS Air.
Tracking information will be sent to your email address when your items ship from our Distribution Center. DressGoddess.com ships from the Philadelphia metro area. Since transit times are different for each area of the country and you may be concerned about how quickly you will receive your order after it leaves our Distribution Center, we recommend upgrading the level of shipping service from Ground Shipping to Next Day Air or 2 Day Delivery.
After completing your transaction, an order confirmation will be sent directly to your email. Once the order has been shipped, a shipping confirmation number will be emailed including a tracking number and the information required to properly track your merchandise.
DressGoddess.com ships Worldwide. For more information about our International Shipping rates please go here.
We are Happy to Accept Returns for Store Credit!
We understand that you are purchasing a dress from DressGoddess for a special occasion and the dress is very important. Therefore, DressGoddess will gladly accept returns for store credit minus a 10% restocking fee per item.Shipping fees are not refunded or credited. You will be issued a store credit valid for one year after returning the dress provided you follow the simple procedures listed below.
There are a few exceptions. The items below are a Final Sale and cannot be returned or exchanged.
2.Any Sale items
3.All Under Garments including the adhesive bra
4.All Tony Bowls Collection Dresses
5.All Shoes and Jewelry
6. All items listed as Special Order
All of these above items can not be returned or exchanged.
How to Return a Dress for Store Credit
1.You must contact us within 3 calendar days of receiving your order for a return authorization number. Please email us at firstname.lastname@example.org and use Return Request as your subject line. Your email should include your order number and the reason for returning the dress. You can return the dress for any reason but we like to know if there is a specific problem with any of our merchandise so that we can offer our customers the best shopping experience.
2. After receiving your request we will issue you a Return Authorization number and the address to ship the merchandise to.The Return Authorization number must be clearly printed on the outside of the box or it will be refused when delivery is attempted. The box must be postmarked within 3 business days of receipt of the RA number. Please be sure to use UPS or another reliable shipper and make sure you have the box insured for the appropriate amount.The merchandise must be sent back in its original packaging with all hang tags attached and receipts enclosed.
3. As soon as we receive the dress we will thoroughly inspect that it has not be worn or altered and is free from any damage including smoke or food odors and has all the hang tags.Any items returned without the original tags in place, damaged or altered will not receive credit and will be returned to you. All of our merchandise is thoroughly inspected prior to shipping.
4. After the inspection process is complete we will issue a store credit minus a 10% restocking fee per item. Shipping charges will not be refunded or credited. We will send you a coupon code code to use during checkout as your store credit. Credits are valid for one year.
How to Exchange an Item
If you would like to exchange an item, follow the instructions above and refer to our return policy above. When we receive the returned item and inspect it thoroughly, you will be issued the appropriate store credit within the guidelines of our return policy. We will then email you a coupon code to use as your store credit and you will need to reorder the desired items.
*Please Note: We are unable to guarantee that the size and color you desire will be available when making an exchange. Items sell out quickly and can be on back order for weeks, especially during our busy season – January through May. It can take up to 7 days to process a Return after receiving the item.
There is a 10% restocking fee per item on all returns and exchanges.
Due to the nature of the fabrics and garments, the images of the dresses provided by individual designers and manufacturers are as accurate and precise as possible. DressGoddess.com has provided various images of each product in order to present how the dress may appear in other lighting.
Each dress is inspected by our DressGoddess.com staff before shipping to ensure that your order is completely damage free and that you receive the exact dress that you ordered.
DressGoddess.com has conveniently included a size chart link on every product page. Since dress sizes tend to run smaller than regular clothes, it is best to always choose the larger size if you are unsure. It is usually easier to take a garment in rather than to let it out. There is also a link on each product page to a guide on How To Measure.
After a friend or family member takes your measurements, simply match your measurements up with the designer size chart for each dress you wish to purchase. Since dress sizes run differently for each designer and you may feel unsure about your exact dress size, please feel free to contact a DressGoddess.com representative for expert assistance.
The majority of dresses are designed to be altered. Where you take your gown to be altered is an important aspect in deciding if a garment can be altered or not. Most seamstresses that can alter a wedding dress can alter any of the DressGoddess.com gowns.
For help with questions regarding alterations or recommendations of what type of establishment to take your dress to, please call a DressGoddess.com representative.
For questions regarding costs of alterations, consult your tailor or seamstress prior to the work being done for an estimate. The amount that needs to be done to a dress as well as the time allotment must be taken into consideration when receiving a price consultation.
The detailed size charts included on each product page are the standard for each individual designer. Some designers may run particularly small, however when measuring yourself for size it is always recommended to round to the next size up rather than down.
It is much more common for a seamstress to take in a dress than it is to let one out. If there are any questions in terms of size proportions of a dress from a particular designer, please feel free to consult a DressGoddess.com representative for expert advice.
Please measure carefully following the instructions on the Size Chart located on each product page. If you are between sizes, it is best to choose the larger size since a dress can always be taken in but can be difficult if not impossible to let out.
It is important to have someone else measure you, rather than actually measuring yourself.
For help on measuring or with sizing, please call a DressGoddess.com representative for expert advice.
A DG Design is a Dress that has been designed and produced exclusively for DressGoddess.com. There is a size chart for all DG Designs. If there are any specific questions regarding these dresses, please call or email us at anytime.