Shipping & Returns

Return Policy

Please note: All sales are final at DressGoddess.com.

Due to the nature of the product we sell, we are unable to accommodate any returns, refunds, exchanges or cancellations. This return policy is a standard in the formal wear industry whether the store is online or is a traditional retail store.

We advise that you read the return policies carefully of other websites that sell formal dresses, especially the Special Order section of those sites. Some online retailers policies are misleading regarding returns.

At DressGoddess.com we value our customers and that is why we provide a link to our return policies on each product page.

All international purchases are final.

All sale purchases are final.

Choosing Your Size

Please measure carefully following the instructions on the Size Chart page. There is a link on each product page to the Size Charts.

If you are between sizes, it is best to choose the larger size. A dress can always be taken in but can be difficult if not impossible to let out.

Because we can not be responsible for the accuracy of the measurements taken and the size selected, we are unable to accommodate any returns, refunds, exchanges or cancellations for ordering an incorrect size.

If you have any questions regarding size, please call us at 215.752.5550.

Inspection of Merchandise and Returns

All of our merchandise is inspected before it is shipped from our distribution center. It is also inspected by each manufacturer before it is shipped to our facilities.

When we receive your dress from the manufacturer, we inspect that is free from defects and that it is the correct size and color that you ordered. If any defects are found, we arrange for the manufacturer to send a replacement immediately.

In the unlikely event that your dress makes it past our inspection process with manufacturer defects or it is damaged in shipment, it can be returned for Replacement Only. You must contact us at 215.752.5550 within 24 hours of receiving the item for a Return Authorization number and instructions for shipping.

Return Authorization numbers must be clearly marked on the outside of the box and the box must be postmarked within two business days after a return authorization has been issued.

Any items returned without a return authorization number will be refused by our returns department. Any item returned that has been altered or damaged in an obvious attempt to “create a defect” in an attempt to return the item will be refused for return.

Shipping

Ground Shipping is always free at DressGoddess.com regardless of you order total.

Ground Shipping is Free to the United States only.

Here are the rest of the Shipping Options:

All prices are per item. Please note that the day your shipment leaves our facilities is not counted in the total for shipping days. For example: if your order shipped on a Monday and you choose 3 day Air it would arrive on Thursday. Days refers to business days and does not include weekend and holidays.

UPS does not ship to P.O. Boxes. Please provide a physical street address.

Orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.

UPS Ground – 3-7 Business Days FREE
UPS 3 Day – 3 Business Days $25
UPS 2 Day – 2 Business Days $32
Overnight – 1 Business Day $65

APO/FPO and P.O. Boxes
Priority Mail – 5-7 Days $18

International

All international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. The custom and duties due vary by country and region. Please consult your governing body for more information regarding these fees. DressGoddess.com is not responsible for any fees associated with duties and taxes and will not be held responsible for delays in shipments to international customers caused by weather or any other factors beyond our control.

Canadian Orders
DHL Worldwide Express – 1-3 Business Days $60

The Rest of the World
DHL Worldwide Express – 3-5 Business Days $80

Shipping prices are based on a per item basis.

For more information regarding International Shipments please go to our International Orders page here.

Business Days are Monday through Friday and do not include US Holidays

Delivery Times

All orders of in stock merchandise placed before 12 PM EST will be shipped the same business day. Orders placed after 12 PM EST will be shipped the following business day.

If the item is out of stock and we need to place an order with the manufacturer we will notify you with the expected ship date.

Business days are Monday through Friday and do not include US Holidays.

Sales Tax

According to Pennsylvania Tax Law, Sales Tax will be charged to Pennsylvania residents for all appropriate merchandise. This includes long dresses. Sales Tax is collected at the rate of 6.0%.

Pennsylvania residents should refer to the website for the PA Department of Revenue if there are any questions regarding the collection of tax.

Availability

Availability changes each day and by the minute. This is especially true during Prom Season (January through June). Please provide us your actual wear date so that we can be certain that your Dress will arrive in time.

Inventories change quickly and we recommend that you do not hesitate to place an order once you have selected your dress.

Of course, if your Dress is not available by your Dress Wear Date, your credit card will not be charged and we will notify you immediately through e-mail. On Business Days (Monday – Friday), this process takes two to three hours while we check inventories at several warehouses. This process can be delayed on the weekends because some manufacturers are not always open.

Please read the Dress Wear Date section below for more information about how your Dress Wear Date is used to process your order.

If your dress is not available we will notify you with any alternatives in size or color. Again, your credit card will not be charged until the selections you make are available.

Dress Wear Date

Dress Wear Date refers to the date that you are wearing the dress you have selected.

It is important to give us the actual date you will wear the dress so that we can be certain that you will receive your dress in order for you to have enough time for alterations that you might need.

We are aware that most dresses will need to be altered slightly. For that reason, any orders that we are unable to ship so that you will receive the dress at least one week before the wear date you provide, will require your authorization to process and your credit card will not be charged until we obtain your authorization.

In the event that this does occur, we will contact you by phone and email to give you the shipping date and offer you the chance to upgrade the shipping or cancel the order.

Any orders that we are able to ship so that you will receive the dress at least two weeks before the wear date you provided, will be processed immediately and your credit card will be charged.