Please note: All sales are final at DressGoddess.com.

Due to the nature of the product we sell, we are unable to accommodate any returns, refunds, exchanges or cancellations. This return policy is a standard in the formal wear industry whether the store is online or is a traditional retail store.

We advise that you read the return policies carefully of other websites that sell formal dresses, especially the Special Order section of those sites. Some online retailers policies are misleading regarding returns.

At DressGoddess.com we value our customers and that is why we provide a link to our return policies on each product page.

All international purchases are final.

All sale purchases are final.

Please measure carefully following the instructions on the Size Chart page. There is a link on each product page to the Size Charts.

If you are between sizes, it is best to choose the larger size. A dress can always be taken in but can be difficult if not impossible to let out.

Because we can not be responsible for the accuracy of the measurements taken and the size selected, we are unable to accommodate any returns, refunds, exchanges or cancellations for ordering an incorrect size.

If you have any questions regarding size, please call us at 215.752.5550.

All of our merchandise is inspected before it is shipped from our distribution center. It is also inspected by each manufacturer before it is shipped to our facilities.

When we receive your dress from the manufacturer, we inspect that is free from defects and that it is the correct size and color that you ordered. If any defects are found, we arrange for the manufacturer to send a replacement immediately.

In the unlikely event that your dress makes it past our inspection process with manufacturer defects or it is damaged in shipment, it can be returned for Replacement Only. You must contact us at 215.752.5550 within 24 hours of receiving the item for a Return Authorization number and instructions for shipping.

Return Authorization numbers must be clearly marked on the outside of the box and the box must be postmarked within two business days after a return authorization has been issued.

Any items returned without a return authorization number will be refused by our returns department. Any item returned that has been altered or damaged in an obvious attempt to “create a defect” in an attempt to return the item will be refused for return.

Please choose the appropriate level of service you prefer. We use UPS as our shipping service. Shipping time varies depending on the level of service you choose.

Merchandise that is in stock and is ordered before 3 p.m. ships the same day. Shipping dates of all other merchandise will be provided by the next business day.

UPS does not ship to P.O. Boxes. Please provide a physical street address for shipping.

Customers from Alaska and Hawaii please choose UPS air.

Tracking information will be sent to your email address when your items ship from our Distribution Center. DressGoddess.com ships from the Philadelphia area. Transit times are different for each area of the country. If you are concerned about how quickly you will receive your order after it leaves our Distribution Center, we recommend you upgrade the level of shipping service.

Free Ground Shipping offers require a minimum purchase of $150 USD.

All prices on DressGoddess.com are in US dollars.

DressGoddess.com has contracted with a trusted third-party company named iShopUSA to fulfill orders from our international customers. Simply place any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal or bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department.

Please be aware that your country may impose duties and taxes to your order. Custom and Import charges are your responsibility and are not included in our shipping charges.

DressGoddess.com reserves the right to approve which countries it will ship to.

Delays in international shipments that our beyond our control such as weather, duties, taxes and any other delay beyond our immediate control are not our responsibility.

Refusal of shipments for international orders, for whatever reason, will result in a 50% restocking fee and any shipping, custom and duty fees imposed to DressGoddess.com will be charged to your credit card.

According to Pennsylvania Tax Law, Sales Tax will be charged to Pennsylvania residents for all appropriate merchandise. This includes long dresses. Sales Tax is collected at the rate of 6.0%.

Pennsylvania residents should refer to the website for the PA Department of Revenue if there are any questions regarding the collection of tax.

Availability changes each day and by the minute. This is especially true during Prom Season (January through June). Please provide us your actual wear date so that we can be certain that your Dress will arrive in time.

Inventories change quickly and we recommend that you do not hesitate to place an order once you have selected your dress.

Of course, if your Dress is not available by your Dress Wear Date, your credit card will not be charged and we will notify you immediately through e-mail. On Business Days (Monday - Friday), this process takes two to three hours while we check inventories at several warehouses. This process can be delayed on the weekends because some manufacturers are not always open.

Please read the Dress Wear Date section below for more information about how your Dress Wear Date is used to process your order.

If your dress is not available we will notify you with any alternatives in size or color. Again, your credit card will not be charged until the selections you make are available.

Dress Wear Date refers to the date that you are wearing the dress you have selected.

It is important to give us the actual date you will wear the dress so that we can be certain that you will receive your dress in order for you to have enough time for alterations that you might need.

We are aware that most dresses will need to be altered slightly. For that reason, any orders that we are unable to ship so that you will receive the dress at least one week before the wear date you provide, will require your authorization to process and your credit card will not be charged until we obtain your authorization.

In the event that this does occur, we will contact you by phone and email to give you the shipping date and offer you the chance to upgrade the shipping or cancel the order.

Any orders that we are able to ship so that you will receive the dress at least two weeks before the wear date you provided, will be processed immediately and your credit card will be charged.